2 Key Drivers of Senior Living Marketing Success into 2018

Can you believe that 2018 is just around the corner? Where does the time go? Well, time does fly when you’re having fun.

Speaking of fun, the team at Linkmedia 360 attended the SMASH event in Chicago, October 2-4 and came back with many so new insights to share.

However, two key themes seem to have dominated the conversations at SMASH this year. First is the role of content in the marketing plan and second the level or technology required to drive a more efficient and effective marketing operation.

Please watch this brief highlight reel of Fresh Insights from Fresh Faces episode 10 as Phil expands upon these two key trends.

2018 Content Marketing Strategy

Pertaining to the role of content in the marketing plan, a big differentiator of effectiveness and maturity level is the existence of a documented content marketing strategy. Does your strategy not only contain the target audience and the outcomes, but also a detailed perspective on the personas and their respective buyer’s journey?

The consensus at SMASH was the evolution away from campaign-centric planning to a broader and more comprehensive development of an audience. Once we understand the behaviors and motivations of our personas, are we delivering content to help them accomplish their goals and objectives? Are we supporting each of them on their buyer’s journey?

What’s it take to build an audience? Please stay tuned for future episodes.

2018 Technology Strategy

Second, while it’s clear that technology is a means to an end, it’s so important to make the most out of the investment. The focus is not on the tech itself, but the outcomes and efficiencies it creates.

Everyone wants to know how to track their ideal resident from the first moment of engagement all the way to becoming a loyal advocate. Having a tech stack is not enough. First, we must have the strategy in place and the team and resources aligned to make it happen.

Are you leading the technology or is the technology leading you?

This topic will also receive a lot of coverage in future episodes.

What’s Next?

For a full episode index, please visit our show page Fresh Insights from Fresh Faces.

About FIFF

Fresh Insights from Fresh Faces is a weekly Facebook LIVE video program brought to you by Linkmedia 360. The program is focused on resident acquisition strategies for the sales and marketing leaders at Senior Living Communities. This FIFF program is a production of Madison, Michigan and Market.

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