Account Coordinator

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The Account Coordinator provides client services and project management support to the Account Director/Manager, who is responsible for the overall success of their assigned Linkmedia 360 clients. The Coordinator is a highly dependable task coordinator and planner for Linkmedia 360’s internal team members that consist of strategic subject matter experts and execution specialists.  The Account Coordinator helps the team execute the delivery of our turnkey solutions to solve client business challenges and drive results. The Account Coordinator is internally customer-service focused and must clearly communicate program progress to the Account Director/Manager.

The Account Coordinator will have a high focus on internal teamwork, deadlines, project and task assignments and delivery.  The mentality for this role is that anything that touches the team and clients should make them feel like they are “touching gold.”

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POSITION RESPONSIBILITIES:

  • Client Support
    • Back up point of contact for assigned clients
    • Help the internal team understand client requirements and needs against SOW contract terms
    • Help manage client activities for calendar/fiscal year
    • Proactively escalate/resolve issues with internal project deadlines to maintain and strengthen client trust
    • Ensure the proper lines of communication are established for each internal support member to deliver optimal value and results
  • Client Delivery & Operations
    • Proactively address and resolve deliverable concerns – resolve and escalate with client services and solutions leads as necessary
    • Perform quality assurance checks on team’s work output looking for:
      • Efficiency
      • Accuracy
      • Consistency
      • Effectiveness
    • Support Account Director/Manager in recording monthly billing entries for program changes/additions/projects, etc.
    • Support Account Director/Manager in the reconciliation of client monthly program billing amounts
    • Support updates in Salesforce client CRM (contacts, contracts/scope, billing, opportunities, etc.)
    • Coordinate client meeting invites and travel as necessary (i.e. Monthly Meetings and Quarterly Business Reviews)
  • Client Onboarding and Ongoing Management
    • Under the direction of the Account Director/Manager, schedule monthly internal strategy meetings with teams for each campaign, ensuring client business objectives and goals are top of mind
    • Conduct weekly team checkpoints on assigned tasks as necessary
    • Review 3-month strategic roadmap for each client – ensuring tasks are on track and quality is maintained to deliver results and value
    • Support upsell opportunities to grow client results and investment with Linkmedia 360 (working with Account Director/Manager)
  • Team Development
    • Set up team-based goals and deadlines for client projects, customer service and program growth
    • Provide constructive feedback to team support staff to meet deadlines and objectives (all-for-one mentality)
  • Contribute to team member annual performance reviews as requested
  • Review weekly timecard reports for assigned clients to ensure accuracy and team capacity
  • Digital Marketing Understanding and Application
    • Develop strategic mindset and working knowledge of tactical delivery
    • Strong project management and organization skills
      • High proficiency in usage of Microsoft Office suite, especially Outlook calendar and contact management
    • Efficient with using cloud-based software, tools and workflow
    • Develop subject matter knowledge in SEO, Content, PPC and Analytics
    • Solid understanding of integrated marketing components: local search, content marketing, technical optimization, user experience, conversion rate optimization, email marketing and automation, and social/reputation management

Key Performance Indicators & Measures of Success:

  • Facilitating and ensuring internal and client tasks deadlines are met
  • Support for annual client retention
  • Proven customer service skills
  • Demonstrates excellent written and verbal communication skills
  • Time Management
  • Project Management
  • Priority Setting (by Impact and Effort)
  • Excellent interpersonal skills
  • Action-oriented mentality

Role Requirements:

  • Bachelor’s degree in advertising, marketing, communications, public relations or a related field
  • 1 to 2 years’ experience in digital marketing and/or communications, preferred, but not required
  • 1 to 2 years’ project management or traffic coordinator experience preferred
  • Agency experience a plus
  • Microsoft Office
  • Salesforce CRM knowledge a plus
  • Proven customer service skills
  • Demonstrates excellent written and verbal communication skills
  • Critical thinker
  • Creative problem-solver
  • Time Management
  • Project Management
  • Priority Setting
  • Excellent interpersonal skills
  • Action-oriented mentality

Linkmedia 360 Benefits:

  • Optional work from home (1 day per week)
  • Flex-time (1 hour both ends of the day) (office hours from 8am-5pm)
    • Try to keep it an hour either way. Come in an hour earlier leave an hour early. Ultimately, it comes down to getting your job done
  • 9-10 paid holidays each year
  • Employees with under 3 years of service on the team have the opportunity to use 17 days PTO  • Employees with 3 years of service on the team have the opportunity to use 19 days PTO (in the calendar year after your third anniversary) • Employees with 5 years of service on the team have the opportunity to use 21 days PTO (in the calendar year after your fifth anniversary) • Employees with 10 years of service on the team have the opportunity to use 25 days PTO and (in the calendar year after your tenth anniversary)
  • LM360 offers 4 weeks paid maternity/paternity leave
  • LM360 covers 75% health, vision and dental plans
  • LM360 covers 100% short term and long-term disability plan
  • LM360 covers 100% of employer-sponsored Life Insurance ($50K Life & $50K AD&D)
  • LM360 offers employees the opportunity to enroll in supplement insurance plans (Voluntary Life, Hospital, Accident, Cancer)
  • LM360 offers a Flexible Spending Account
  • LM360 will match up to ~3% 401k match
  • LM360 offers 3 days paid Pet-ternity leave
  • Full service cafeteria in building (8am-2pm)
  • Workout facility in adjacent building
    • Includes showers and sauna

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